Refund policy
Returns & Exchanges
At It’s Engravable, each piece is made with care and often personalised just for you. Because of this, our returns policy is a little different to standard retail.
Personalised Items
Due to the custom nature of engraved products, we are unable to accept returns or exchanges on items that have been engraved, unless they are faulty or we have made an error.
Please double-check all spelling, dates, and details before placing your order — we engrave exactly what is entered.
Non-Personalised Items
Items that have not been engraved may be returned or exchanged within 14 days of receiving your order, provided they are:
- Unworn and unused
- In original condition
- In original packaging
Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order.
We will arrange a replacement or refund where applicable.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
Approved refunds will be processed back to your original payment method.
How to Start a Return
To begin a return or report an issue, please contact us with:
- Your order number
- A description of the issue
- Photos (if applicable)
We’ll get back to you as soon as possible to help resolve it.