Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days.
Please note that engraved pieces are made to order and may take slightly longer during busy periods.
Shipping Rates & Delivery
Shipping costs are calculated at checkout based on your location.
Estimated delivery times:
- Australia: 2–7 business days
- International: 7–21 business days
Delivery timeframes are estimates only and may vary depending on the courier.
Free Shipping
We offer free standard shipping Australia-wide on eligible orders.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email.
Delays
While we do our best to get your order to you quickly, delays can occur during peak periods or due to postal services. These are outside of our control.
Incorrect Address
Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Parcels
If your order arrives damaged or does not arrive, please contact us and we will assist in resolving the issue.