Terms of service
Last updated: 20.02.26
1. Overview
These Terms & Conditions apply to all purchases made through itsengravable. By placing an order, you agree to the following terms.
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2. Personalised Items
All engraved and personalised products are made to order.
Please carefully check spelling, dates and details before submitting your order. itsengravable is not responsible for customer submitted errors.
Due to the personalised nature of our products, we do not offer refunds or exchanges for change of mind.
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3. Returns & Faulty Items
Under Australian Consumer Law, you are entitled to a replacement or refund for a major fault.
If you believe your item is faulty, please contact us within 7 days of receiving your order.
We may request photos before approving a return.
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4. Production Time
All personalised items require processing time before shipping. Estimated timeframes are provided on the website but may vary during busy periods.
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5. Shipping
Once orders are shipped, delivery timeframes are the responsibility of the postal carrier.
itsengravable is not liable for delays caused by Australia Post or other couriers.
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6. Product Care
Our pieces are crafted from materials including stainless steel and zinc alloy.
To maintain longevity:
• Avoid prolonged exposure to water, perfumes and chemicals.
• Store in a dry place when not in use.
Wear and tear over time is not considered a fault.
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7. Pricing
All prices are listed in AUD and may change without notice.
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8. Limitation of Liability
To the extent permitted by law, itsengravable is not liable for indirect or consequential loss arising from the use of our products.
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9. Contact
For any enquiries, please contact:
itsengravable@gmail.com